Legal
Here is a plain-language overview of our refund stance. Our general policy is no refunds. Full details for each situation follow in the sections below.
| Situation | Refund available? |
|---|---|
| Monthly Recurring Plans (Stripe) | |
| Monthly plan — current billing period (after payment succeeds) | No |
| Monthly plan — cancelled (access until end of period) | No pro-rata refund |
| Monthly plan — duplicate charge, reported within 48 hours | Case by case |
| Token Purchases | |
| Token purchase — any amount, consumed or not | No |
| Token purchase — duplicate / accidental payment, reported within 48 hours | Case by case |
| Bot Slot Purchases | |
| Extra bot slots — purchased with tokens | No |
| Extra bot slots — purchased with real money via Stripe | No |
| Extra bot slots — duplicate / accidental payment, reported within 48 hours | Case by case |
| Lifetime Plan Purchases (real-money via Stripe) | |
| Lifetime plan — activated (service has begun) | No |
| Lifetime plan — account banned for ToS / AUP violation | No — never |
| Lifetime plan — duplicate / accidental payment, reported within 48 hours | Case by case |
| Lifetime plan — Viirless permanently shuts down | Pro-rata consideration |
| Unban Review Fee | |
| Unban review fee — review approved | No refund |
| Unban review fee — review denied | No refund |
| Unban review fee — duplicate / accidental payment, reported within 48 hours | Case by case |
| AI Coding Assistant | |
| AI Coding Assistant usage (Gemini API) | No Viirless charge — not applicable |
| All Purchases | |
| Account terminated for AUP / ToS violation | No |
| Service permanently discontinued by Viirless | Pro-rata consideration |
| EU/EEA consumer — statutory rights under applicable law | Contact us |
Viirless offers Lifetime Plans — a one-time, real-money purchase made directly via Stripe that grants permanent access to a specific plan tier for as long as the Viirless platform operates. Lifetime plans are not token-based; they are purchased with a credit or debit card through Stripe Checkout at a fixed price.
A Lifetime Plan is considered activated the moment your Stripe payment is confirmed and the plan tier is applied to your account. Because the digital service begins immediately upon activation, no refund is available once the plan has been activated, except in the specific circumstances described in this section.
If you are an EU/EEA consumer, you ordinarily have a 14-day right of withdrawal under EU Directive 2011/83/EU. However, by completing the Lifetime Plan purchase and having the plan immediately applied to your account, you expressly request that performance of the digital service begins immediately and acknowledge that you thereby waive your right of withdrawal under Art. 16(m) of the Directive for the activated portion of the service.
In the unlikely event that a technical fault prevents the plan from being applied to your account after payment, you remain eligible for a full refund. Contact us promptly at support@viirless.net with your Stripe payment reference.
If you were charged twice for the same Lifetime Plan (for example, due to a payment processing error or an accidental double-submission), contact us within 48 hours at support@viirless.net with both Stripe payment confirmations. We will investigate and refund the duplicate charge where it is clearly a payment processing error. Refunds are not guaranteed for intentional second purchases or changes of mind.
If you choose to voluntarily delete your account, your Lifetime Plan — along with all bots, files, environment variables, and data — is permanently and irrevocably forfeited. No refund is issued. Account deletion is immediate and cannot be undone.
Viirless sells four categories of digital items:
We acknowledge that consumers located in the European Union or European Economic Area may have statutory rights under EU Directive 2011/83/EU and applicable national consumer law that cannot be excluded by contract.
By completing any purchase on the Viirless platform, you expressly request that performance of the digital service begins immediately — whether that is the delivery of tokens to your balance, the immediate grant of extra bot slots, or the activation of a Lifetime Plan. Under Art. 16(m) of Directive 2011/83/EU, you acknowledge that by requesting immediate performance you lose your right of withdrawal once the digital content has been delivered and performance has begun.
You may also escalate unresolved disputes to the EU Online Dispute Resolution platform or the Danish Consumer Complaints Board (Forbrugerklagenævnet).
Monthly plans are billed directly to your card via Stripe at the start of each billing period. The following rules apply:
Some plans may operate on a token-based billing model using your in-platform token balance. The following rules apply:
We do not offer pro-rata refunds for unused subscription time under either billing model, as the service remains fully available until the period ends.
We will provide at least 30 days' advance notice before any permanent shutdown via the dashboard, email, and our Discord server.
If your account is terminated by Viirless due to a violation of our Terms of Service or Acceptable Use Policy, no refund will be issued for any of the following — regardless of purchase price, purchase date, or how recently the plan was acquired:
This applies to all termination reasons, including but not limited to:
This section covers both token purchases and Lifetime Plan payments. If you believe you made a duplicate or accidental purchase, contact us within 48 hours of the transaction at support@viirless.net with your Stripe payment confirmation. Please include:
We review these on a case-by-case basis. Refunds are more likely where the duplicate charge is clearly a payment system error (e.g. double charge, network timeout resulting in two payments). We cannot refund purchases made intentionally followed by a change of mind.
We ask that you contact us before filing a chargeback with your bank or card provider. Most billing issues can be resolved quickly and directly. Filing a fraudulent chargeback for services that were delivered is a violation of our Terms of Service and will result in immediate permanent account termination — including forfeiture of any Lifetime Plan.
If you have a legitimate billing dispute that we have been unable to resolve, you are entitled to pursue it through your bank, Stripe's dispute process, or the appropriate consumer authority in your country.
To request a refund under this policy, please contact us through one of the following channels:
We aim to respond to all refund requests within 3 business days. Approved refunds are processed via Stripe back to your original payment method and typically appear within 5–10 business days depending on your bank.
The AI Coding Assistant is an optional feature that operates entirely on your own Google Gemini API key. Viirless does not charge you for AI usage — there is no Viirless billing, no token consumption, and no subscription associated with using this feature.
Viirless offers an optional Unban Review process for banned accounts. Submitting a review requires payment of a non-refundable administrative fee processed via Stripe. This fee compensates the administrative time required to manually investigate your account history and review your case — it is not a payment for a specific outcome.
The review fee is an administrative service fee. The service performed — investigating your account, reviewing your message, and rendering an administrative decision — is complete once the decision is issued. The delivery of the review service is not contingent on the outcome being favourable to you.
An approved review results in reinstatement of your account and bots. The service was fully delivered and you received the outcome. No refund is issued.
If your review is denied, you may submit a new review after reading the administrator's decision. Each new submission requires a fresh payment of the current review fee. Prior payments are not credited toward future submissions.
The sole circumstance in which a review fee may be considered for refund is where you were charged twice for the same review submission due to a payment processing error, and you report the duplicate charge within 48 hours to support@viirless.net with both Stripe payment confirmations. We assess these on a case-by-case basis and cannot guarantee a refund for intentional second submissions or changes of mind.
We may update this Refund Policy at any time. Changes will be posted to this page with an updated date. For material changes, we will notify active users via the dashboard or our Discord server. Continued use of the Service after changes are posted constitutes acceptance of the revised policy.